Plexon HeadquartersPlexon Inc |
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Sales and General Information e-mail: info@plexon.com |
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| Russia Neurobotics Trading Technopark-Zelenograd, office 477 124460 Moscow, Zelenograd RUSSIA Telephone: +7 (495) 742-5086 Fax: +7 (495) 742-5086 Email: vladimir@neurobotics.ru |
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Korea |
China and Hong Kong |
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Taiwan |
Australia SDR Clinical Technology 213 Eastern Valley Way Middle Cove NSW 2068 Australia Telephone: 02-9958-2688 International Tel: 61-2-9958-2688 Fax: 02-9958-2655 International Fax: 61-2-9958-2655 Email: sdr@sdr.com.au |
| Sales and Payment Terms |
| Quoted prices are valid for 3 months following quotation date, unless otherwise stated |
| Orders for custom components are non-cancelable and non-refundable |
| A minimum order of $200 is required |
| Typical lead time for delivery of OmniPlex, MAP, Recorder, and MEA Workstations is 30 days after receipt of the order (ARO) |
| Typical lead time for delivery of motorized commutators is 100-120 days ARO |
All payments must be in US Dollars. |
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Methods of Payment: |
Prices quoted are in US Dollars, and DO NOT INCLUDE VAT, excise, import, or other taxes. Duties and taxes are the responsibility of the customer; customer may provide documentation for exemption of VAT, customs, or taxes (if available). |
NOTE: Plexon may require certain orders outside the USA to be paid by credit card, 100% wire transfer or Letter of Credit. In these cases, a Pro Forma Invoice will be issued instead of a Quotation. |
| Warranty and Returns Policy |
| Life-time technical support |
| Three (3) year parts and labor warranty on non-consumable products |
| One (1) year parts and labor warranty on BioCAM4096 products |
| Warranty on pass-through items such as Dell PCs, monitors, NI subsystems, Tektronix and Hameg oscilloscopes, The Imaging Source cameras, TBSI wireless headstage systems, and commutator slip rings as obtained from the original manufacturer |
| An RMA number must be issued by the Plexon support department prior to any return, and must be included with the return |
| Return of certain items (e.g. connectors, electrode adaptors, headstages, cables, etc.) may incur a 30% restocking fee |