Plexon Technical Support

From the first purchase of a Plexon system, subsystem, component or software package, you will experience Plexon’s unlimited access to lifetime technical support. We are committed to ensuring that you have the most appropriate equipment for your specific research needs, that you are getting the most out of your Plexon equipment, and that we are with you every step of the way for years to come.

If you are uncertain regarding the most appropriate support channel to address your immediate issue, you are invited to use the following as a guide:

Issue or Need Go To

If you are experiencing problems or have questions regarding your existing Plexon software and/or hardware

Technical support (you are in the right place)

Assistance regarding new purchases, modifications, upgrades, customization discussions, and general product information

Sales Support

To access the most current releases for any software package offered by Plexon

Software Downloads here on the website

If you have confirmed that Technical Support is the right avenue for you, we are available via several communication channels to accommodate you as much as possible. You may reach us on the phone, through email, or even over Skype utilizing its instant messaging, voice, and/or video options for a face-to-face chat.


Phone: +1 (214) 369-4957
8:30AM to 5:00PM Central Time

Email: support@plexon.com

Instant Messaging, Voice or Video via Skype
8:30AM to 5:00PM Central Time

Skype Name: plexonsupport
Skype is a free service. For more information on Skype or to download the application go to www.skype.com


For any topics that are likely to take some time to resolve, we invite you to schedule an appointment by sending an email to support@plexon.com. This will guarantee that we make the best use of your time, and the appropriate resources are dedicated to your needs.